I cannot make payment

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  chukwumaoyudo · Member · Jan 31, 2022 at 5:01 pm

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  It sends different error messages when i try to upgrade my plan or add a payment card. Please fix

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jan 31, 2022 at 5:28 pm

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  Hi! Our Billing Support team handles inquiries about this. If you haven’t done so already, please reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Thank you!

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  chukwumaoyudo · Member · Jan 31, 2022 at 6:05 pm

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  How do I reach your billing support team?

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  hellofuturebuzz · Member · Jan 31, 2022 at 6:14 pm

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  that’s my question. they alsows say contact billing but never say how!

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  hellofuturebuzz · Member · Jan 31, 2022 at 6:19 pm

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  I have done that ‘reach out’ and they have an imprint email that can’t be changed, payments@

  i have done it 3 times and got no response.

  why can we not change the email address? I don’t have a payments@ email. it’s stupid really

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  staff-totoro · Staff · Jan 31, 2022 at 6:28 pm

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  @hellofuturebuzz I can see that transactions have been blocked on this account, but we are not able to help with transaction issues as this is the forum for free sites without upgrades.

  However, I see that you have an open ticket (created automatically) with our Billing Support team regarding this issue. They will follow up with you directly via email as soon as they know more.

  Thanks for your patience!

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  staff-totoro · Staff · Jan 31, 2022 at 6:30 pm

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  @chukwumaoyudo I see you have already received an answer here: https://wordpress.com/forums/topic/purchases-are-currently-disabled-47

  With this in mind I am closing this post and marking it as a duplicate since our answer would be the same here as it is over there, but you are welcome to continue to reply in the other thread I linked above, thanks!