I can't acces to my domain/admin – #modlook

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  serentillalba · Member · Jan 30, 2018 at 12:21 pm

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  Hello, I don’t remember my user, password and even the email with I create the account. What can I do?

  The blog I need help with is: (visible only to logged in users)

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  serentillalba · Member · Jan 30, 2018 at 12:23 pm

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  the blog is paccbet.es
  is not albaserentilldotcom.wordpress.com as was write before

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  gemmacevans · Member · Jan 30, 2018 at 12:31 pm

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  Hi serentillalba,

  paccbet.es is a WordPress.org site hosted by DonDominio (rather than WordPress.com). There is some information about the differences between the two in this guide:

  WordPress.com vs. WordPress.org

  The username and password for your account on paccbet.es is stored on your host’s servers so we have no access to that information. If you are unable to reset your password from the Lost Password page, I recommend contacting DonDominio for help — they should be able to give you some information about the next steps.

  We are only able to help with WordPress.com sites here but support for WordPress.org sites is available on these community forums:

  https://wordpress.org/support/

  Please let me know if you have any questions.