I cant access anything on this site

  • Unknown's avatar
    davisamir · Member ·

    i cant access anything on this site and im getting some type of error

    require_once(): Failed opening required ‘/home/customer/www/mutualskins.com/public_html/wp-content/plugins/woocommerce-payments/vendor/autoload_packages.php’ (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/mutualskins.com/public_html/wp-content/plugins/woocommerce-payments/woocommerce-payments.php on line 27

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, these are actually the forums for free sites hosted by WordPress.com, but we can probably point you in the right direction.

    The error mentions a missing file. Do you remember what happened just before the issue started? Your host may be able to help you restore a recent backup, or help you manually reinstall the files for that plugin.

    Going forward, here are a few tips on finding help with your WordPress installation: https://wordpress.com/support/help-support-options/#word-press-org-support

    And here’s the difference between our hosting services and the free software: https://get.wp.com

    Hoping this helps!

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