I can’t access my account that is associated with my website!

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  taylorrooney20b6851616 · Member · Mar 1, 2021 at 7:52 pm

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  I thought I used my business email to create my website but when I log in, it is not associated with my website. I tried all my other emails and none are working, I am starting to think that maybe it was associated with my old work email that is no longer in service. Is there a way that I can get help from someone so I can access my website?

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  taylorrooney20b6851616 · Member · Mar 1, 2021 at 7:55 pm

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  I know it says that chat support is for paying customers, but how do I get support for logging into my paid account. I am still paying for it, just can’t get in.

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  staff-totoro · Staff · Mar 2, 2021 at 1:19 am

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  Hi there,

  I do not see any upgrades under your @taylorrooney20b6851616 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.