I can’t access my admin page

  • Unknown's avatar
    kevindrrd · Member ·

    Hello. I am trying to log into the admin page of my website which uses WordPress. It keeps saying the site can’t be reached because it’s ‘unexpectedly closed the connection.’

    I dont know what this means but just recently I noticed my account was http but now its showing as https.

  • fstat · Staff ·

    Hi there,

    Can you please let me know your site’s address so I can point you in the right direction of getting support?

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the self-hosted version of WordPress you need to seek help at the WordPress.org forums:

    https://wordpress.org/support/

  • Unknown's avatar
    kevindrrd · Member ·

    Hello, thanks for the message.

    My site link is http://www.drrd.org.uk

    Many thanks

  • kokkieh · Staff ·

    Hi there,

    Your site is using the open source WordPress software found on WordPress.org, not WordPress.com, so we’re not able to help with this.

    I do see the WP-Admin link for your site gives just a white screen for me, which usually means something went wrong with a plugin you’ve installed. You can find the WordPress.org support page on the most common reasons this happens and how to fix it here:

    https://codex.wordpress.org/Common_WordPress_Errors

    For more help troubleshooting this, please post in the WordPress.org forums that @fstat linked to above, and if you need help accessing your site’s source files via FTP you’ll need to contact your hosting provider, names.co.uk, directly.

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