I can't access my admin pannel

  • Unknown's avatar
    millicash · Member ·

    Hey guys!
    I was trying to update my wordpress theme and eventually I lost an access to my admin pannel.
    It shows an error even when I just enter the website’s name
    What should I do?

    This is the message that I got to my email:

    Hey!

    Since version 5.2 WordPress can detect errors with plugins or themes on the site and send you such messages automatically.

    This time WordPress found a bug with the theme – The7.

    First go to your website (https://millicash.net/) and check for any visible issues. Next, go to the page where the error occurred (redacting this, but refer to the email) and check for visible problems on it.

    Please contact hosting technical support for further diagnostics of this problem.

    If your site is broken and you cannot log into the console normally, you can now use a special ‘recovery mode’ that will allow you to safely log into the console for further actions.

    (redacting this, but refer to the email)

    For security reasons, this link will expire after 1 day. But don’t worry, if the error occurs again after this time, a new link will be sent to you.

    To solve the problem, you need the following information:

    (redacting that as well)

    Error details
    ===================================
    (it says it couldn’t open a required theme file; again redacting for your privacy)

    What should I do??

    The site I need help with is millicash.net. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • supernovia · Staff ·

    Hey there, sorry to hear that!

    Since the site isn’t hosted with us, we most likely can’t help much. But I can make a recommendation: can you contact your host about restoring a recent backup, then contact the theme support for help?

    If that does not work, you might use the special login link your email mentioned (and which I’ve redacted for your privacy). The error mentioned your theme, so you might try uninstalling and reinstalling it. If you still can’t access the admin area, there are ways to manually uninstall and reinstall a theme too, and your host may be able to help with that.

    Going forward, you’ll also want to use the correct forums for self-managed installations:
    https://wordpress.org/support/forums/

    Or, you’d be welcome to migrate your site to our services once this is resolved, so we can provide direct support going forward. All of our paid plans include hosting, support, maintenance, SSL, and more. You can find our pricing here:
    https://wordpress.com/pricing

    Hoping this helps!

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