I can’t access my administrator site on WordPress

  • Unknown's avatar
    stacyecheverria · Member ·

    I transferred my domain from NameCheap to Squarespace. My site went down and now I can’t access my WordPress administrator account. I attempted to recover my account but WP says the account doesn’t exist. It says the same thing when I attempt to log in to my account. I can’t seem to resolve this without having to rebuild my website. I just need to access my WordPress admin account so I can get an IP address to point my domain to WP. Please help!!!

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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