I can’t access this website through wordpress.

  • Unknown's avatar
    danishmuhammad504 · Member ·

    How can I access my website. The wordpress account is not showing my website. link is http://healthandbeauty.infinityfreeapp.com/

    The site I need help with is healthandbeauty.infinityfreeapp.com/. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-totoro · Staff ·

    Hi there,

    The site you are referring to appears to be a self-hosted WordPress (also called “.org”) site hosted on infinityfreeapp Web Hosting, and not a site hosted on our WordPress.com service.

    To clarify, we are not the only providers of WordPress sites, and infinityfreeapp also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    However, the good news is that as long as you have access to the server control panel through infinityfreeapp, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask infinityfreeapp support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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