I can’t access to my account

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  freshnchia · Member · Nov 4, 2021 at 12:10 pm

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  Hi
  I can’t access to my website account typing /wp-admin
  I think that my email is associated with more than one account? I dont know.
  It says that my username is wrong, and I’m using my email where I get all the wordpress emails. I don’t understand.
  I’m using host gator as hosting, I already paid, and also domain
  Pleaseeeee helppppppp

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Nov 4, 2021 at 3:10 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  freshnchia · Member · Nov 4, 2021 at 8:44 pm

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  freshnchia.com

  or

  freshnchia.com/directory

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  staff-blorbo · Staff · Nov 4, 2021 at 9:51 pm

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  That is a self-hosted WordPress.org site, hosted with Hostgator, which we really can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/