I can’t add a template from Elementer Pro

  • Unknown's avatar
    engshawky440 · Member ·

    I can’t add a template from Elementer Pro or envato template kit

    Template Kit Install Error
    There was an issue installing this template kit. Please try again.

    ZipArchive extension not enabled. Please ask hosting provider or Google search ‘Enable ZipArchive for PHP’.

    Refresh Page

    Show Debug Details

    Clear Cache & Reset Plugin
    If this error continues please contact (email visible only to moderators and staff).

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    As the error message suggests, you’d want to reach out to Envato support for help with this.

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting Envato support here first. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

    Thanks!

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