I can’t add photos to my site / there’s no option to add photos to listings

  • Unknown's avatar
    tarkanbulur · Member ·

    Hi everyone,

    I’ve been away on vacation and just came back and want to add new listings to my website however I cannot see or use add photos function anymore. Normally there was a large plus + icon to add photos and if there were photos, those would be displayed there but in this listing, there’s neither. I have the “RealHomes – Estate Sale and Rental WordPress Theme” and when I click on “Gallery Images” nothing appears as of current photos or the + (plus) ion to add new photos. Do you know how can I fix this?

    I guess some files of the theme are broken? It could be when I updated it a few months back, and I just noticed it?

    It’s been perfectly fine for a couple of years now but today I just had this issue. The theme gets regular updates but my support has expired. I’m sure only my theme has this issue from files or something but updating doesn’t fix it. Here is the screenshot of what comes up when I try to add a property image;

    https://ibb.co/vB8G5Gr

    I will be soo happy if you can help me with this.

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

  • Unknown's avatar
    kineticone · Member ·

    Hi Tarkanbulur, we just started having exact the same issue. Did you happen to find a fix? I’m still troubleshooting by updating the theme, turning off all plugins, etc. Exact same issue, the Gallery Images tab of our RealHomes theme doesn’t display the upload/organize area for new or existing properties anymore.

    Thanks and I’ll come back here if I find a solution!

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