I can't cancel a domain and will be billed

  • Unknown's avatar
    courbront · Member ·

    billing

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    I’m seeing that payment as having been voided. You should be set.

  • Unknown's avatar
    courbront · Member ·

    I hope not. toskacourbronart.com is my main/primary domain. I wanted to cancel impressionistedgeartistscolony.com. However, after reading WP information about “never cancelling a domain”. I decided not to cancel it and updated my credit card to go ahead and pay for renewal.
    The problem is that I want to show the toskacourbronart.com as being part of the $99. package and free $26 upgrade instead of the other domain being free. Can someone make that change? See below.
    Domain: impressionistedgeartistscolony.com
    Domain Registered with WordPress.com
    Learn More | Domain Settings

    Status: Domain included in WordPress.com Premium
    This upgrade will be renewed automatically in 29 days on January 31, 2014 DNS is correct | Cancel Private Registration | Cancellation Info
    $0.00
    (normally $26.00)
    USD per year
    $0.00 per day

    Domain: toskacourbronart.com
    Domain Registered with WordPress.com
    Learn More | Domain Settings

    Status: Active
    This upgrade will be renewed automatically in 14 days on January 16, 2014 DNS is correct | Update Credit Card | Disable Auto Renew | Cancel Private Registration | Cancellation Info
    Renew Now $26.00 (MAKE THIS ONE $00 AND THE OTHER DOMAIN $26)
    USD per year
    $0.07 per day

    How did the payment get voided?

  • staff-ozmodiar · Staff ·

    Okay, so just to clarify, you aren’t in any risk of losing your domains. We’ve got time here to sort this out.

    Secondly, yes, we can swap domains and put toskacourbronart.com onto your WordPress.com Premium.

    However, I am not seeing a payment as having been made. Just that voided payment for the toskacourbronart.com renewal. Can you check your credit card statement and see if there was actually a payment? I suspect that it might have been an issue with the updating of your card info. Do you remember what date you did that?

  • Unknown's avatar
    courbront · Member ·

    No payment was made. I checked credit card.

    All my activity was done on December 31st, the day I posted here. (The “My Upgrades” page, showed $26 due on Dec. 31st)
    First I stopped the auto-renew until I could cancel the other domain. After I decided to keep both domains, I changed back to auto-renew. I had assumed the payment would have been made. Now it shows due on January 16th!

    Please swap domains and put toskacourbronart.com onto the WordPress.com Premium. Thank you very much for your help.

  • staff-ozmodiar · Staff ·

    I have made that switch. Let me know if anything seems amiss.

    Do keep in mind that toskacourbronart.com expires prior to the expiration of your WordPress.com Premium upgrade. So you will need to renew your WordPress.com Premium early, or renew the domain separately.

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