I can’t disable my 2steps authentication

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  edade · Member · Jun 21, 2018 at 10:01 am

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  Hello there! I only can access my account by bakeup codes, and I’d like to disable the 2-steps Authentication because I’ve lost my phone and I don’t have access anymore to that app.

  The blog I need help with is: (visible only to logged in users)

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  vishalmukadam · Member · Jun 21, 2018 at 12:28 pm

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  Hi there,

  Please visit: https://wordpress.com/me/security/two-step
  to disable your Two-Step Authentication.

  For more information on Two-Step Authentication please visit:

  Enable Two-Step Authentication

  Hope this helps!

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  fstat · Staff · Jun 22, 2018 at 10:23 am

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  Hi there,

  If you still have access to the backup codes, use them to access the Two-Step Authentication page and disable it:

  https://wordpress.com/me/security/two-step

  If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!