I can’t find the password for my website

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  nadinejump · Member · Jul 6, 2019 at 1:49 am

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  I am unable to reset my password for my website and I can’t gain access to wordpress to fix things up on the website. Can someone please help?

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  justjennifer · Member · Jul 6, 2019 at 7:59 am

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  Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for support.

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  nadinejump · Member · Jul 6, 2019 at 8:54 am

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  http://www.jumpswimschools.com.br

  Thanks!

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  justjennifer · Member · Jul 6, 2019 at 9:15 am

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  Hello again, it looks like your site is using name servers that aren’t associated with WordPressdotcom.

  Have you tried contacting your web hosting provider (GoDaddy) for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support/forums where they have more experience with the software you are using. Here is a guide to resetting your password: https://wordpress.org/support/article/resetting-your-password/

  Just to clarify, this support forum assists users of the WordPressdotcom platform. For more information on the differences: https://en.support.wordpress.com/com-vs-org/