I can’t get access to my website

  • Unknown's avatar
    melialouise22 · Member ·

    Iv tried on my phone laptop computer Iv removed all of the logged passwords on Google etc it’s been like this for a week or so all of a sudden it will let me in a was putting products on this morning but the number of chances you have is not going down

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    This means we are unable to help with this site.

    For help gaining access to the site, we would recommend that you reach out to the hosting provider to see what they can do.

    I hope this helps.

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