i can’t get in my website

• 

  ayatanalifenl · Member · Oct 22, 2020 at 3:22 pm

  • Copy link
  • Add topic to favorites

  Dear customer support,

  I try to get in my website to change theme and design. But is not succeed.
  For the theme i use from
  Ferdy Korpershoek and I change the e-mail information personal user from this e-mail @ferdykorpershoek.com to (email visible only to moderators and staff) is not activate yet. I waiting for your confirm e-mail to confirm my e-mail but i don’t received yet. Can you please help ?
  Waiting to hear from you.

  Best regards
  Apiwan M.

• 

  staff-ozmodiar · Staff · Oct 23, 2020 at 3:10 am

  • Copy link

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

• 

  ayatanalifenl · Member · Oct 23, 2020 at 8:13 am

  • Copy link

  Hallo,
  My URL is http://www.ayatanalife.com
  thank you so much in advance.

• 

  staff-mckluskey · Staff · Oct 23, 2020 at 12:31 pm

  • Copy link

  We won’t be able to help you here as your site is hosted on Siteground, not on WordPress.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can reach out to Siteground directly or look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.