I cant get into admin
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Just changing my theme to suddenly find I cant get into admin
Site: https://thestratfordian.co.uk.
WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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Oof, sorry to hear it, @ianfharris2014!
If you’re still having trouble, you can manually disable a theme in much the same way you’d do with a plugin. Can you ask your host for help?
https://wordpress.org/support/article/managing-plugins/#manual-uninstallationThen, get in touch with the theme provider to see if there was some issue or conflict. Or you can use the healthcheck plugin to troubleshoot:
Going forward, you’ll want to use the correct support forums for self-managed WordPress sites:
https://wordpress.org/supportHere’s how the free software is different from our managed services:
https://wordpress.com/support/com-vs-org/#overview-of-optionsHoping that helps!
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