I can’t get into my WordPress site

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  verityedgecombe · Member · Sep 30, 2021 at 9:01 am

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  I haven’t been able to get into WordPress for a while now. I have requested a password change but don’t receive an email so can’t change it.
  I’m pretty keen to be able to access this and get on with my work.
  Can you help?

  Site: (email visible only to moderators and staff)/wp-admin/.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  fstat · Staff · Sep 30, 2021 at 12:35 pm

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  Hi there,

  If you cannot reset your password, then you need to get in touch with your hosting provider as they might be able to help out.

  Please note that the forum you have posted is for the WordPress.com hosting platform which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org