i can’t log in

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  fudgit · Member · Dec 19, 2019 at 9:51 pm

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  i am logged in but i can’t log in and edit my website

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  kokkieh · Staff · Dec 20, 2019 at 9:50 am

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  Hi there,

  Are you speaking of http://cutwood.co.uk/?

  That is not a WordPress.com site, but connected here via the Jetpack plugin.

  The Jetpack connection for that site appears fine, so you should be able to make any changes you want via the WordPress.com interface at My Site.

  But if you’re trying to access the WP-Admin dashboard, you need to log in there directly using your admin user credentials for the site itself. You don’t have Jetpack’s Secure Sign-on feature active, so you will not be able to access that by logging into your WordPress.com username account.

  You should have received the admin user credentials via email when you first set up that site at your hosting provider.