I can’t log in!!

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  makemosaictrace · Member · Nov 24, 2020 at 1:08 pm

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  The ‘lost password?’ facilty is getting me nowhere…several attempts waited the 10 minutes+, as advised..but no email to re-set. I can’t get in to make changes to my site https://www.traceycartledge.co.uk/ and it’sdriving me nuts. Can you help, please?

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  staff-ozmodiar · Staff · Nov 24, 2020 at 5:54 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org