I can’t log in

• 

  jennifercourtney100715 · Member · Sep 9, 2021 at 5:02 pm

  • Copy link
  • Add topic to favorites

  I have been logged out and now can not get back in. I was trying to set up a new user on my website so that we could both have access to the website to make changes, etc. But now both of us are logged out and don’t have access to it!!!

  Site: https://www.fheseniorclass.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Sep 9, 2021 at 6:56 pm

  • Copy link

  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/