I can’t log in to my site

  • Unknown's avatar
    pennyharper72 · Member ·

    I updated WordPress and made some changes to my website. Now, I can’t log in, I just get error messages like:
    Warning: Declaration of Jetpack_IXR_Client::query() should be compatible with IXR_Client::query(…$args) in /homepages/6/d672228504/htdocs/clickandbuilds/HarperEditorial/wp-content/plugins/jetpack/class.jetpack-ixr-client.php on line 91

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/6/d672228504/htdocs/clickandbuilds/HarperEditorial/wp-content/plugins/jetpack/class.jetpack-ixr-client.php:91) in /homepages/6/d672228504/htdocs/clickandbuilds/HarperEditorial/wp-includes/pluggable.php on line 987

    and it won’t let me enter my password. What do I do? I have found some old forum answers to this, and it says something like:
    Add the below to your ‘config.php’ and leave it in there –
    define(‘ADMIN_COOKIE_PATH’, ‘/’);
    define(‘COOKIE_DOMAIN’, ”);
    define(‘COOKIEPATH’, ”);
    define(‘SITECOOKIEPATH’, ”);

    But I don’t know how to do this (I am not technically savvy). Help!

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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