I can’t log in under my paid account.

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  steadybarbarian87a74eadf3 · Member · Apr 19, 2026 at 1:54 pm

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  I’m not able to log into my paying account in wordpress. For some reason I used to login under one email and now they only let me log in under a different email that doesn’t have my subscriptions, my website, and my themes attached to it. It’s completely blank. Everything is gone. All of the work put in to design an entire site is gone but still exists as a staging site that I can no longer access.
  
  I need to be able to log in to my paid account that has my themes, website transfers, and my subscriptions attached to it.

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  staartmees · Member · Apr 19, 2026 at 2:08 pm

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  You are simply logged in to the wrong acoount. You created steadybarbarian87a74eadf3 only a few minutes ago when you posted this thread.

  The solution is very simple:
  1. first deleted current account seadybarbarian87a74eadf3
  2. next log in again with the email address you used for your paid plan.

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  simranvijwani · Staff · Apr 19, 2026 at 2:57 pm

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  Hi there!

  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.