I can’t log into admin page of my site and password recover email isn’t working

  • Unknown's avatar
    jillianmedoff · Member ·

    I was updating my website–jillianmedoff.com–and cleared the cache. Suddenly, I couldn’t re-log into the admin panel/dashboard. I understand I have to update the PHP email thing but how do I log back in to do that? For some reason, the password isn’t working and I can’t reset it. Thank you!

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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