I can’t log into my website

  • Unknown's avatar
    gibsonsgraphicsni · Member ·

    Can someone help me please

  • staff-totoro · Staff ·

    Hi there,

    The site gibsonsgraphics.co.uk appears to be a self-hosted WordPress (also called “.org”) site hosted on Unlimited Web Hosting UK, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/gibsonsgraphics.co.uk+dns

    To clarify, we are not the only providers of WordPress sites, and Unlimited Web Hosting UK also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    However, the good news is that as long as you have access to the server control panel through the an outside web hosting company, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

    You can ask an outside web hosting company support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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