I can’t log into my wordpress page

  • Unknown's avatar
    jodirund · Member ·

    Hi!
    I can’t log in.

    My username and password is not working, and it is not recognizing my email or my username to reset it. And the recovery token is not working.

    WordPress (email visible only to moderators and staff) via p3nlwpweb183.shr.prod.phx3.secureserver.net
    Thu, Jan 14, 7:39 PM (2 days ago)
    to me

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Amazon Associates Link Builder.

    First, visit your website (http://jodirund.com/) and check for any visible issues. Next, visit the page where the error was caught (http://jodirund.com/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    Current theme: Nirvana (version 1.5.1.1)
    Current plugin: Amazon Associates Link Builder (version 1.9.2)
    PHP version 7.3.12

    Error Details
    =============
    An error of type E_ERROR was caused in line 35 of the file /var/www/wp-content/plugins/amazon-associates-link-builder/includes/activator.php. Error message: Uncaught Error: Class ‘AmazonAssociatesLinkBuildercacheItem_Lookup_Response_Cache’ not found in /var/www/wp-content/plugins/amazon-associates-link-builder/includes/activator.php:35
    Stack trace:
    #0 /var/www/wp-content/plugins/amazon-associates-link-builder/includes/aalb_initializer.php(42): AmazonAssociatesLinkBuilderincludesActivator->__construct()
    #1 /var/www/wp-content/plugins/amazon-associates-link-builder/amazon-associates-link-builder.php(46): Aalb_Initializer->initialize(‘amazon-associat…’, ‘/var/www/wp-con…’)
    #2 /var/www/wp-settings.php(388): include_once(‘/var/www/wp-con…’)
    #3 /var/www/wp-config.php(86): require_once(‘/var/www/wp-set…’)
    #4 /var/www/wp-load.php(37): require_once(‘/var/www/wp-con…’)
    #5 /var/www/wp-login.php(12): require(‘/var/www/wp-loa…’)
    #6 {main}
    thrown

  • staff-ozmodiar · Staff ·

    Hi,

    It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

  • staff-ozmodiar · Staff ·

    However…

    Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

    https://wordpress.com/pricing/

    We have a guide to help move your site to WordPress.com here and our support team can also assist:

    https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

    Please let us know if you have any questions about WordPress.com, our plans, or our features.

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