I can’t login to my account because of the 2-FA

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  truong99vn · Member · Jul 4, 2020 at 2:28 am

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  I used 2-FA security but I lost my phone so I couldn’t get the verification code

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  truong99vn · Member · Jul 4, 2020 at 7:12 am

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  who can help me?

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  kokkieh · Staff · Jul 4, 2020 at 11:53 am

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  Hi there,

  The account you’re using to post here doesn’t have 2FA enabled.

  Can you tell me the URL of the site you’re trying to access?

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  truong99vn · Member · Jul 4, 2020 at 3:03 pm

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  This is my secondary account, used to find help.
  My main account is registered by (email visible only to moderators and staff) email.
  The associated phone number +[redacted by staff] is currently missing.
  Can you turn off 2FA?

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  truong99vn · Member · Jul 4, 2020 at 3:04 pm

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  This is my secondary account, used to find help.
  My main account is registered by (email visible only to moderators and staff) email.
  The associated phone number +[redacted by staff] is currently missing.
  Can you turn off 2FA?

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  kokkieh · Staff · Jul 4, 2020 at 3:39 pm

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  Please don’t post contact or account information here. This is a public forum and anyone with access to the internet can see what you post here.

  We cannot disable 2FA on a different account at your request under any circumstances. We can’t even do that on your behalf if you request it via the correct account. Only the logged in owner of an account has the ability to disable 2FA.

  I am trying to confirm if this is actually for a WordPress.com account, or for a WordPress site hosted somewhere else, which is why I asked you for your site URL. Knowing (or guessing) the email address or phone number associated with an account does not in any way prove you own it, which is why I didn’t ask for that information.

  When you set up 2FA on WordPress.com you are provided with a set of backup codes to print out for use in a situation like this. Have you tried those yet?

  If your backup codes don’t work, or if you didn’t print them out, you’ll need to follow our account recovery process to verify ownership of the account in question first. Once you verify ownership we can provide you with a single-use code to regain access, after which you can disable 2FA yourself.

  You can find our account recovery steps here:

  Recover Your Account

  If you can’t submit that form, email passwordhelp[at]wordpress.com from the address associated with that account instead so our account recovery team can verify your ownership manually.

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  truong99vn · Member · Jul 4, 2020 at 4:07 pm

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  thank you very much.
  I will fill in the Account Recovery Form

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  kokkieh · Staff · Jul 4, 2020 at 4:26 pm

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  Any time. Hopefully the account recovery team will get back to you quickly so you can access your account again.