I can’t login to my business website.

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  gctmg · Member · Feb 26, 2020 at 12:29 am

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  How can I login to my business website to receive online support? I am able to edit it, but I’m not able to login

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  kokkieh · Staff · Feb 26, 2020 at 7:38 am

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  Hi there,

  Can you tell us the URL of the site you’re trying to access?

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  gctmg · Member · Feb 28, 2020 at 11:28 pm

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  Hi, yes! It’s https://www.millergroupmarketing.com/

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  staff-blorbo · Staff · Feb 28, 2020 at 11:37 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  gctmg · Member · Feb 28, 2020 at 11:39 pm

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  Thank you for your help!