I can’t push my staging site to production

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  florencia5c9955349e · Member · Apr 28, 2026 at 6:50 pm

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  I can’t push my staging site to production

  I tried in different browsers, incognito, and delete cache

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Apr 30, 2026 at 4:44 am

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  Hi there, have you tried following this guide?

  https://wordpress.com/support/how-to-create-a-staging-site/sync-staging-site/#synchronize-staging-to-production

  Since you have a paid upgrade plan, if you need further help with this you can contact Support directly following this guide: https://wordpress.com/support/help-support-options/

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  florencia5c9955349e · Member · Apr 30, 2026 at 12:19 pm

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  Thanks for your reply. Yes, I followed this steps, but when I click in Push nothing happens. I would love to talk to someone but the chat bot says I’m not in a paid plan (but I am!) So, it’s impossible to talk to someone. It’s one of the worst chat bot I have to talk to.

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  justjennifer · Member · Apr 30, 2026 at 12:35 pm

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  Hello again. Do you maybe need to be logged in with a different account?

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  florencia5c9955349e · Member · Apr 30, 2026 at 12:38 pm

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  No, I think the problem is I’m not the owner of the account, my boss pay for the plan, and probably is taken that info, but we are paying customers actually. And I can’t ask him to chat with a bot that’s a waste of time.

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  staff-galakate · Staff · Apr 30, 2026 at 1:11 pm

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  Hi there @florencia5c9955349e,

  Thanks for the additional details — that really helped narrow things down.

  I checked your account, and the reason the Push button isn’t working is that your account has the Editor role on pluginuseful.com. Staging site operations, like pushing to production, are site administration features that require the Administrator role. The Editor role gives you full control over content (posts, pages, comments, media), but it doesn’t include access to hosting tools like staging sync.

  This also explains why the support chatbot says you’re not on a paid plan—it checks the logged-in account, and since the plan is purchased under your boss’s account, yours doesn’t show as having one.

  There are two ways to fix this:

  1. Have the site owner (your boss) upgrade your role to Administrator. They can do this from the site’s Users settings in the WordPress.com dashboard. Here’s a guide on managing user roles: https://wordpress.com/support/invite-people/user-roles/Once you have the Administrator role, you’ll be able to push staging to production by following the steps here: https://wordpress.com/support/how-to-create-a-staging-site/sync-staging-site/#synchronize-staging-to-production
  2. Alternatively, the site owner can perform the push themselves, since their account already has Administrator access.

  If your boss has any concerns about granting full Administrator access, they can always change your role temporarily for the push and then switch it back afterward.

  I hope this clears things up! If you have any further questions, feel free to ask.

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  florencia5c9955349e · Member · Apr 30, 2026 at 1:12 pm

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  Thanks!

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  staff-galakate · Staff · Apr 30, 2026 at 1:17 pm

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  You are very welcome! I’m marking this forum as solved. In case you face any further issues pushing the staging site to production, kindly reach back to us, and we’ll be here to help.