I cant reconect my site

  • Unknown's avatar

    im getting this
    Failed fetching site data from WordPress.com (unknown_token). If the problem persists, try reconnecting Jetpack.

  • I don’t see any sites under your account here.

    What is the URL of the site with the problem?

  • Unknown's avatar

    http://www.rankingrage.com
    when i try to conect to jetpack i have this message

  • We’re being blocked from accessing https://www.rankingrage.com/xmlrpc.php which Jetpack requires to function.

    Unfortunately, blocking XML-RPC is not a great solution for fighting security risks. It’s akin to selling your car because you don’t want it to be stolen.

    Your site’s XML-RPC file is kind of like a communication gateway to your site. Jetpack, the WordPress Mobile Apps, and other plugins and services will use this file to communicate to your site. If this is blocked, you will have other issues pop-up down the road for the same reasons.

    If you are using any security plugins, please try connecting with those temporarily deactivated. If you don’t have any, or if that didn’t work, I would suggest contacting your hosting provider and asking them to unblock your site’s XML-RPC. The most popular hosting providers out there have managed to find other ways to protect their servers without having to hinder your site and your ability to use services with your WordPress site.

    If they refuse to make any changes, and if you want to use apps and plugins like Jetpack, I’d suggest looking for a new host. Here are a few hosts we recommend: https://jetpack.com/hosting/

  • Unknown's avatar

    now i cant acces to my wordpress dashboard

  • Unknown's avatar

    im using one of the suggested host

  • You’ll definitely need Dashboard access to fix this, so that will need to be the priority. However, we cannot help with that here.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • Unknown's avatar

    now i can acces to the dashboard
    but for jetpack i keep having problems
    for jetpack do i have to contect the wordpress.org?
    when i acces to wordpress i get : You don’t have any WordPress sites yet.
    but in my perfil i added the sites that i want to appear in my profile.

  • Please try disconnecting Jetpack from WordPress.com at Jetpack > Dashboard > Site Connection > Manage Site Connection in your site’s Dashboard, then connect again when prompted.

  • Unknown's avatar

    in the jetpack dashboard -> Connections
    Site connection
    Your site is connected to WordPress.com.

    i try to disconnect but after disconnecting it just keep connecting automatically
    i contected my host about the XML-RPC and they say that ethe file is ok
    i will virficate the cloudflare mybe there something there blocking the XML-RPC
    and comeback to you

  • Unknown's avatar

    everything look good in cloudflare

  • Unknown's avatar

    in the site health i keep getting
    Connection Token HealthJetpack
    A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.
    Error Blog token validation failed.
    We recommend reconnecting Jetpack.

    and

    Wpcom Connection TestJetpack
    A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.
    Error It looks like your Jetpack connection is broken. Try disconnecting from WordPress.com then reconnecting.: 400
    We recommend reconnecting Jetpack.

    this why i want to solve the reconcting problem

  • Hi there,

    I would reach out to the Jetpack staff in the dotorg forums – they’ll happy to look further into this for you:

    https://wordpress.org/support/plugin/jetpack/

    Thanks,

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