I cant see my site

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  gail54e60369b00d · Member · Dec 8, 2021 at 8:24 pm

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  Hi I set my site up with you years ago and have had a freelancer working on it. Now i want to update it I can no longer see the site. I need this as I want someone to update the site.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-totoro · Staff · Dec 9, 2021 at 12:40 am

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  Hi there,

  I do not see any sites under your @gail54e60369b00d WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  gail54e60369b00d · Member · Dec 13, 2021 at 8:24 pm

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  Hi I definitely had a site with you. This is part of an email I wrote to the person who was keeping my site up to date for 2 years…until 6 mos ago. Sadly I can’t locate her. She did all the amendment in word press. I was definitely using only you, not another provider. Desperate for you to find my site as there is a lot not showing which i want to put online again.
  Really appreciate your help. Gail

  My word press log in is
  https://www.yourlifeinbalance.net.au/wp-login.php
  Password

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  staff-blorbo · Staff · Dec 13, 2021 at 8:29 pm

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  These are public forums, so once you regain access, you should change that password immediately.

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DigitalPacific.

  So, you’ll log in to it through https://www.yourlifeinbalance.net.au/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/