I changed my email and can’t access my site

  • Unknown's avatar

    Hey – I changed my email address for this account but can no longer see the site in my dashboard. I have verified the change with the link but it’s saying it’s linked to another account.

    WP.com: Yes
    Correct account: Unknown

  • What is the URL of the site you’re trying to access?

  • Unknown's avatar

    http://www.austentatiousdarling.wordpress.com

    I changed my username and my email address and it’s no longer giving me access to the site on my dash and when I try to login it recognises the credentials have changed.

  • Unknown's avatar

    http://www.austentatiousdarling.wordpress.com

    I changed my username and my email address and it’s no longer giving me access to the site on my dash and when I try to login it recognises the credentials have changed.

  • Hi there,

    The only sites I see on your @dxrcywilde WordPress.com account when I check on our end are listed here:

    – saysdarcy.wordpress.com

    Is it possible you created your site under a different login? I can confirm that austentatiousdarling.wordpress.com is registered at WordPress.com but is under a different account and not your @dxrcywilde login.

    If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    Hope that helps. Please let us know if you have any more questions.

  • Unknown's avatar

    I know the old login should be @darcyellenrae but I changed the username and this account is still showing that I joined in March 2018.

    When I tried to login with the @darcyellenrae username it wouldn’t let me.

    From my end all I did was change the username and the email address. I can’t apply for account recovery as I don’t have information to prove it’s me as the account was created so long ago now.

  • Unknown's avatar

    Absolutely not. I know the old login was @darcyellenrae but I’ve tried logging in with this and it wouldn’t let me. And like I said I changed the email address and the username. The account is still showing that I joined in March 2018 which is correct.

    I can’t even go through with account recovery as I have no way to prove it’s me as the account was created so long ago.

  • Hi there,

    @darcyellenrae is the old username of the account you’re currently logged in to (@dxrcywilde). That old username can no longer be re-used.

    As for the site austentatiousdarling.wordpress.com, it is owned by a different account associated with a different email address. So, if you want to regain access to it, you can use the password reset tool (linked below) and enter any email address that you have access to. Hopefully, you’ll find the one that matches the account and you’ll be able to recover access to it.

    https://wordpress.com/wp-login.php?action=lostpassword

  • The topic ‘I changed my email and can’t access my site’ is closed to new replies.