I did not authorize you to charge my card

  • Unknown's avatar
    mototut · Member ·

    I need a refund asap

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    You authorized us last year when you agreed to our renewal policy while buying your upgrades:

    https://en.support.wordpress.com/auto-renewal/

    We offer a full refund on all upgrades and renewals if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.

    That said, I see you’ve since also deleted this account immediately after posting here for help, so you won’t be able to reply to this forum thread. Please reply to the account closure email we sent you half an hour ago when you did that if you’ve withdrawn the dispute so we can help you with this.

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