I didn’t intend to open another account as I already have one, can I cancel this one?

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  mariacbonet · Member · Dec 12, 2019 at 10:57 am

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  Does it come up at your end with 2x WordPress accounts under my name please, I already have one, and didn’t intend to renew it, where is the link for renewals please? it’s a pretty confusing website, sorry but it is!! thanks

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  staartmees · Member · Dec 12, 2019 at 11:42 am

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  the account mariacbonet is only one hour old and doesn’t have a site running on the wordpress.com. You must log out from your current account and login again to the account that owns your site and made according purchases.

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  staff-zinnia · Staff · Dec 12, 2019 at 4:58 pm

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  Hi mariacbonet –

  I can help you with this. Please let me know which site was renewed. We can help you find the right account with that information.

  You can also try to sign in at WordPress.com using your other email address, as each account requires a unique email here.

  The charge can also be investigated through https://wpchrg.wordpress.com/

  Once you are signed in to the correct account you’ll be able to view the entire billing history for the account through https://wordpress.com/me/purchases/

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  staff-zinnia · Staff · Dec 12, 2019 at 4:58 pm

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  staartmees – Please be sure to Modlook questions regarding accounts and/or payments so we can properly investigate. Thanks :)