I don't receive my Domain Transfer Code!

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  jaimebarcenas · Member · Jun 26, 2014 at 5:33 pm

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  I’ve had a blog in my domain jaimebarcenas.com, which I got through wordpress.com. Now I want to transfer it to Bluehost, so I followed the instructions to unlock my domain and send the code. I receive this information: ”An email has been sent to the Domain Registrant’s contact email address containing the Domain Transfer Code. If you don’t receive the email shortly, please check your spam folder”. However, I haven’t received anything! I’ve checked the spam folder, tried at least 5 times and nothing.

  I decided to try with another email, so I changed my contacted email (I didn’t change the First Name, Last Name or Organization), tried again and nothing. What can I do?

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jun 26, 2014 at 6:53 pm

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  Hi there!

  After looking into your account, I found that the domain had been locked still for some reason. So, I unlocked it and re-sent the domain transfer code!

  Feel free to reach out if you have any questions, and let me know if you still haven’t received it in a few hours.

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  jaimebarcenas · Member · Jun 27, 2014 at 2:20 am

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  Hi!
  Well, I don’t understand why it was still locked if it was showing a message saying that it was unlocked and that for security reasons I should lock it again… Unfortunately, I haven’t received the domain transfer code, what can I do?
  Thanks for your help!

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  gracejiyoung · Member · Jun 27, 2014 at 4:39 pm

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  I’m so sorry about this. I have contacted our registrar for further information. I should be hearing from them shortly. I will be in touch soon.

  Thank you again for your patience.

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  jaimebarcenas · Member · Jun 29, 2014 at 5:31 pm

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  Thanks for your help! I hope I’ll hear from you soon, I’m really worried abut this problem.

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  gracejiyoung · Member · Jun 30, 2014 at 4:39 pm

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  Hi there!

  Again, I’m so sorry about this. We found that this was a problem that all of our users are experiencing at the moment:

  https://en.forums.wordpress.com/topic/domain-updates-authorization-codes-and-name-server-updates?replies=2

  We are in contact with our registrar about this. We will try to get this fixed as soon as possible.

  Thank you so much for all your patience.

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  gracejiyoung · Member · Jun 30, 2014 at 5:13 pm

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  Hi!

  So I just received word that the issue has been resolved. I have just resent your transfer code.

  Let me know if you didn’t receive it!

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  jaimebarcenas · Member · Jun 30, 2014 at 9:25 pm

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  Hi!
  I finally received the code, I’ll begin the transfer process now. Thank you very much for your help!