I got problem with my WordPress

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  firashirmiz4333 · Member · May 19, 2021 at 7:25 pm

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  I got some issue of signing into my account, also my website is not opening and page

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  staff-ozmodiar · Staff · May 19, 2021 at 9:51 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  firashirmiz4333 · Member · May 19, 2021 at 10:06 pm

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  http://www.alnajma.co.uk

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  firashirmiz4333 · Member · May 19, 2021 at 10:10 pm

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  Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.2.5”.
  There has been a critical error on this website.

  Learn more about troubleshooting WordPress.

  As you can see above message I am getting while visiting my website

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  staff-ozmodiar · Staff · May 19, 2021 at 10:16 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  staff-ozmodiar · Staff · May 19, 2021 at 10:17 pm

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  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

  https://wordpress.com/pricing/

  We have a guide to help move your site to WordPress.com here and our support team can also assist:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.

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  firashirmiz4333 · Member · May 19, 2021 at 10:20 pm

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  Hi, so who is my host at the moment

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  staff-blorbo · Staff · May 19, 2021 at 10:31 pm

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  Your site is either hosted with PowWeb or a reseller on their platform.

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  firashirmiz4333 · Member · May 19, 2021 at 10:47 pm

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  That is correct, is hosted by powWeb
  What to do please to solve my issue

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  staff-blorbo · Staff · May 19, 2021 at 10:48 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with PowWeb.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.