I hade a business plan Activated

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  vedob · Member · Apr 5, 2021 at 10:56 am

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  Hi,

  I had an business plan activated on (email visible only to moderators and staff) the wordpress username was varanpension, but I just changes the username and email to the registered on this WordPress account. But It looks like I lost the bought payment plan?

  Why is that?

  Regards,

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  staff-mckluskey · Staff · Apr 5, 2021 at 11:40 am

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  Hi there,

  Changing the username wouldn’t affect the site or the plan that was under that account.
  What is the address of the site you’re trying to access? My guess is that it was created under yet another email address.
  Please have a look at this page; you should be able to fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/.