I have billing for transactions I don’t use

  • Unknown's avatar
    rportill · Member ·

    Please confirm these transactions will no longer take place or i will just delete this account. I didn’t see my CC on file, so I don’t know how I was charged in the first place. Please refund my CC.

  • kokkieh · Staff ·

    Hi there,

    To which transactions are you referring?

    The rportill account you’re using to post here has never owned any sites on WordPress.com, nor have you ever bought anything from us, so there are no active subscriptions on this account that can be cancelled, and no recent transactions that can be refunded.

    In order to refund you for any payment for a site on WordPress.com, we’ll need you to be logged in as the account that owns the upgrade in question.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

    I do see you’ve used this WordPress.com account to purchase some premium plugins from WooCommerce.com, but we cannot help with refunds for that service in the WordPress.com forums.

    Please contact WooCommerce support directly if that’s the payments you are referring to:

    https://woocommerce.com/contact-us/

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