I have changed my number and lost my back up codes

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  astriadesigns · Member · Nov 30, 2021 at 6:43 am

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  You can verify me, give me access to my account, I still use the same email. I need to take this page down.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Nov 30, 2021 at 6:50 am

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  Those backup codes are essential to restore access to your account, https://wordpress.com/support/security/two-step-authentication/#if-you-lose-your-device. Let’s see if a Staff member has another solution.

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  fstat · Staff · Nov 30, 2021 at 7:37 am

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  Hi there,

  The account you’re contacting us from (@astriadesigns) doesn’t have two-step authentication enabled. If you’re referring to a different account let us know the username or the email address associated with it so we can further help you.