I have paid for and have a business account

  • Unknown's avatar
    tepc2019 · Member ·

    I want to contact support and receive individual support please. I have a business account and have paid the annual subscription a month ago, but the website that was being constructed and the business account details aren’t appearing on the site – everything is gone – including invoice evidence on my website. Please help.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    The account you’re contacting us from has no history of purchases, transactions, or billing activity of any kind. So, it appears that the site you’re referring to is under a different account.

    Please let me know the address of that site so I can further help recover access to it.

  • fstat · Staff ·

    I also noticed that you have a site that’s hosted by Bluehost. If Bluehost is where you purchased that plan, then they are the ones you should be reaching out to regarding your site.

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