I have problem to purchase a premium website.

  • Unknown's avatar
    wrestlinbar · Member ·

    Hello.
    I have problem to purchase a premium website.
    I have trying from 3 days to do a purchase for premium website but our site does not accept my payment, I went to my bank today to find out what the problem is, and they told me that the card is all right. the problem now and to your site. please reset my card and make the purchase.
    I also have a 30% coupon that I don’t want to let expire.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I understand that you’re experiencing difficulties with your card being declined when attempting to make a purchase on our platform. I apologize for the inconvenience and would be happy to help.

    Sometimes, banks may block transactions to certain websites or service providers, even if your card works for other purchases. This could be the reason behind your card being declined. To resolve this issue, I kindly request that you contact your bank again and confirm that they are not blocking transactions from WordPress.com.

    Additionally, please ensure that your card is valid for online and international transactions, as this might be another factor preventing the transaction from going through.

    If the issue persists, we have alternative payment methods that you might find convenient. We accept PayPal, Apple Pay, and Google Pay. You can find more information on these payment methods in our Payment Methods documentation here: https://wordpress.com/support/payment/

    I hope this information helps, and please don’t hesitate to reach out if you have any further questions or concerns.

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