I have purchased a plan already

  • Unknown's avatar
    silveroaklife · Member ·

    Hi, I have purchased a plan already from WordPress and have also taken a domain name on account. I cannot build my website because the system return me to the ‘You don’t have any WordPress sites yet. Would you like to start one’ and ‘Choose a domain’ options.

    I don’t have a site with WordPress.com yet

  • staff-blorbo · Staff ·

    We have absolutely no history of sites, domains, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    Perhaps you have more than one account here?

    What is the domain name you purchased?

  • Unknown's avatar
    silveroaklife · Member ·

    Hi,
    Reference to my recent enquiry of Sep 23, please find my transaction ID as under:
    [redacted by staff]

    I have purchased a plan already from WordPress and have also taken a domain name on account. I cannot build my website because the system return me to the ‘You don’t have any WordPress sites yet. Would you like to start one’ and ‘Choose a domain’ options.

    Steve.

  • Unknown's avatar
    silveroaklife · Member ·

    The domain name I purchased is: https://silveroaklifestyles.org

  • Unknown's avatar
    silveroaklife · Member ·

    Hi,
    Reference to my recent enquiry of Sep 23, please find my transaction ID as under:

    Transaction ID: [redacted by staff].
    Domain name: https://silveroaklifestyles.org

    I have purchased a plan already from WordPress and have also taken a domain name on account. I cannot build my website because the system return me to the ‘You don’t have any WordPress sites yet. Would you like to start one’ and ‘Choose a domain’ options.

    Steve.

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    The transaction ID you shared didn’t match our records, but the site https://silveroaklifestyles.org was indeed purchased with us. It was purchased from a different WordPress.com account, not the one connected to the WordPress.com account silveroaklife that you’re logged into right now.

    We’ve sent a direct email to the email address you used on the correct account. Please check all of your known email addresses to locate the email and follow the instructions there.

    If you can’t locate the email we just sent, please follow these instructions:

    1. Locate the correct transaction ID on your credit card statement. The one you shared earlier didn’t match our records. Please follow the instructions at this link to locate it.
    2. Do not share the transaction ID on this forum. Go to the account recovery form and submit the transaction ID to us using the form.
    3. We’ll get back to you via email with instructions to reset the password and log in to the correct account.

    Regards

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