I is can’t login

  • Unknown's avatar
    kindredfolkfarmstead · Member ·

    I keep trying to log in and it will not let me. I have changed my password several times and it still will not recognize it. I have also used two step authentication as well. I don’t know what to do from here. I’m Abe to get into the back end but it won’t allow me to enter other areas saying password isn’t accurate.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Hi there,

    We can’t help directly because we don’t host kindredfolkfarmstead.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (BigScoots) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

    The good news is that as long as you have access to the server control panel through BigScoots, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask BigScoots support for direct assistance in completing the steps in that article; they would be in the best position to help. You can reach them here: https://www.bigscoots.com/contact/

    Hope that points you in the right direction!

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