I just got double billed… kind of

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  hcdemaggie · Member · May 4, 2015 at 2:43 am

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  Hello!

  I just purchased a custom domain and attached it to my site. Then, I decided I didn’t want ads and I purchased a premium upgrade, which includes a custom domain. So in effect, I double-charged myself. I still want the domain that I registered and connected, so I don’t want to go to the upgrades page and turn it off and request a refund because then I think it might disconnect the domain? Can you please help me with this?

  Thank you so much!

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · May 4, 2015 at 9:58 am

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  Hi Margaret,

  I can sort this out for you. However, right now your custom domain and Premium upgrade are on different sites:

  • Your custom domain maggieresearch.com is linked to your WordPress.com site with the free address maggieresearch.wordpress.com.
  • Your Premium upgrade is linked to your WordPress.com site hcdemaggie.wordpress.com.

  To connect the Premium upgrade and the custom domain, both need to be linked to the same site. Which site would you like them to be linked to?

  I can help you move them to the same site. Once that’s done, I can connect the domain to the Premium upgrade and refund the separate domain purchase for you.

  If you want to keep that custom domain and Premium upgrade on separate sites, you can use the free domain credit that came with your Premium upgrade to add another custom domain to your site at hcdemaggie.wordpress.com, instead.

  Please let me know if you have any questions about that. :)

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  hcdemaggie · Member · May 4, 2015 at 4:46 pm

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  Thank you so, so much! Whoops… I think hcdemaggie is my default site and I didn’t check when I upgraded! Thanks for finding that.

  I would like the domain and the Premium upgrade to both be connected to maggieresearchcom please!

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  rachelmcr · Member · May 4, 2015 at 4:59 pm

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  Hi Margaret,

  Ok, you’re all set! I moved your Premium upgrade over to maggieresearch.com and linked everything together, and I refunded your domain purchase. (It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.)

  Please let me know if I can do anything more to help with that. :)

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  hcdemaggie · Member · May 4, 2015 at 6:23 pm

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  Thank you so, so, so much!!!!