I lost my site

  • Unknown's avatar
    mbiernextup · Member ·

    I went into my site’s general settings and change the website URLs. There were two of them and I changed them from http://www.nexxtupp.com to http://www.nextupmedia.com.

    I then got a loading white box in the center of my screen and it said the session timed out, so I clicked the ‘return to login’ button and nothing happened. So, I exited the white box using the ‘x’ in the top right of the white box. I got timed out of WordPress and now my site is not loading.

  • staff-totoro · Staff ·

    Hi there,

    The site nexxtupp.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Siteground Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/nexxtupp.com+dns

    To clarify, we are not the only providers of WordPress sites, and an outside web hosting company also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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