I lost my website i need help
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I was having and working i didn’t payment because of health problems after recovering from these problem i asked the hosting provider for copy from my site and wordpress they said sorry we have removed all data from the server that happens after 1 year so please any one could help me to return back my data files
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Hi there!
We can only help if your site was hosted by us at WordPress.com. It sounds like your site was hosted by a different provider, which would mean they were never on our servers, so we would be unable to help you in this case, unfortunately.
Still, just to check, can you share the link to your site? We can check our records to see if it was ever hosted by us at WordPress.com.
To clarify: There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
We can check if your site was hosted by us at any point once you share the link with us.
Thanks!
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host bestlifeadviser.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. We do provide full user-accessible backups for sites we host directly on WordPress.com, but we are not able to offer backups and historical data for sites hosted elsewhere.
In this case your hosting provider is in the best position to help, because hosts are responsible for data backup and storage for accounts they control. If there are not able to provide you with the previous data for your site, there is not a second copy that would be available to you.
Sorry that we are not able to help further.
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@staff-totoro if i paid for your hosting could you help me to get any backup for my website, i want any backup i will pay for hosting but i need any backup to get back my website if that ok please give me a link to your plan to purchase hosting and i can get any backup
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Hi there,
As @staff-totoro explained, since we didn’t host your site, we don’t have a backup of it. Only your host might have a backup.
If they’re not able to provide you with a backup, then you can search the Internet Archive for a cached version of your site. If you find a copy of your site there, then you can set up a new site here on WordPress.com and manually copy and paste your content and media files. I know it sounds like a lot of manual work, but it’s your last chance.
Let me know if you have any other questions, and I’ll be happy to help.
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