I need a refund

  • Unknown's avatar
    labellia · Member ·

    I have searched everywhere on this site as how to contact wordpress to get a refund. I signed up for the premium service last year at that time I made sure to cancel my auto renewal as I wasnt sure this was for me. I havent done anything with this website since last June. When looking at my billing statement I was surprised to see another charge after some looking I was still enrolled in auto renewal. The auto renewal took place 3 days ago and I need this charge reversed.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to disable auto-renew and request a refund from your dashboard > Store > My Upgrades

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, http://en.support.wordpress.com/domain-mapping/cancel-domain/ and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

    P.S. I’ll also tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  • Unknown's avatar
    labellia · Member ·

    Thank you for your response I do see in my dashboard where I can cancel this service. Unfortunately it says I will not receive a refund.

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    I have provided you a full refund and removed the upgrade from your account as requested.

    Please note that it may take up to a week for the refund to show up in your bank account.

    Feel free to reach out if you have any questions!

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