i need a refund?
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***CAN YOU HELP*** I moved my site http://www.theharmonyworkshops.com from WordPress to Squarespace during the summer. I informed WordPress but they still charged me €121. How do I get a refund??? Thank you guys & gals!
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Hi there!
It looks like you are contacting us from a different account than the one used to register the site, so I will contact you directly at the site’s owner’s email address. Let’s work on it there.
Also, you can try to cancel and refund on your end by logging in to the right account and following this https://wordpress.com/support/manage-purchases/cancel-a-purchase/#cancel-a-subscription
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It appears that there is an issue with email delivery to the owner’s email. In that case, we will need to verify the ownership of the account. To do that, please fill out this form.
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Hi Darusja, I’ve been ill since you contacted me and I’m only getting a chance to reply now. I am still wanting to get €121.77 refunded as I’ve moved the website to Squarespace. WordPress still took the money even though i informed them of my move in Summer. How do Ispeak to someone? Thank you for your support! Roger
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Hi Roger,
Sorry to hear you’ve been unwell. Just a quick note to let you know that I’ve sent you an email with more details about this. Please feel free to check your inbox when you get a moment, and let me know if you have any other questions!
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Hi reyrey, where do i check my inbox? I’m so confused with all of this. I just need someone to talk to so i can get my refund of €121. this is all to technical for me.
Please help. Thank you. Roger
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Hello there,
Just to clarify it looks like your email inbox is not working and so you would need to fill out the account details form here – https://wordpress.com/wp-login.php?action=recovery
We’re very happy to chat but we would need to first verify that we are talking to the account owner. So please do fill that out and we’ll be able to get back to you asap.
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