I need help

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  olivianeva · Member · Nov 10, 2020 at 4:36 pm

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  is there a chance you are WORDPRESS 87NKCK8LFK

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  therefoiam · Member · Nov 10, 2020 at 4:58 pm

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  Hello there.

  This support forum is for users who have their sites set up and or hosted through WordPress.com.

  If you are looking for assistance on the open-source WordPress software (from WordPress.org) you can make use of this channel of support

  https://wordpress.org/support/forums/.

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  olivianeva · Member · Nov 10, 2020 at 5:22 pm

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  i was just wondering if i could have a contact as i seem to be missing 50 pound from my bank account and its in the name of wordpress 87NKCK8LFK and i didnt purchase anything on the 27/10/2020

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  staff-ozmodiar · Staff · Nov 10, 2020 at 8:29 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.

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  staff-ozmodiar · Staff · Nov 10, 2020 at 8:30 pm

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  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?