I need help on transfering owner account

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  elsawebteam · Member · Aug 2, 2023 at 8:08 am

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  Hi, my co-worker has left the company but her account is the owner of our site. The business plan has expired so I need to add payment method for the site. I can login with the owner account but there is something wrong that prevent me from doing that. So I need to transfer the owner to another admin. Please help me to do that. Thanks.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Aug 2, 2023 at 11:04 am

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  Hey there,

  Many thanks for reaching out and we can totally help with this.

  To help with next steps, are you able to locate the previous payment method used?

  Additionally, are you also able to access your colleagues email address?

  The answers to these will help us to piece together some next steps and help us to streamline our services to you.

  Many thanks in advance and speak soon!